Pilgrims' Friend Society

How we care


Residential Care

Residential care, sometimes known as social care, provides the sort of help a caring relative would give if they were able. Residents are helped with personal care, for example, bathing and dressing, or getting into and out of bed. All our homes have a strong family atmosphere and a distinctive Christian ethos.


Dementia Care

Most of our homes are registered for dementia care. Staff receive special training.


Nursing Care

Three of our homes are registered for nursing care. This is for elderly people who require significant ongoing nursing care. Homes are required by law to have a registered nurse on duty at all times.


Fees for Care

Fees vary from home to home. They are paid either by residents or their families, or, for those that are unable to pay, by their local authority (LA). LA fees fall short of the real cost of care, and where possible families are expected to top this up, as Scripture instructs. Where there is no family to help, we make good the shortfall from our charitable giving. The fees paid by residents who are able to fund the cost of their care do not in any way contribute to topping up the shortfall.

Our homes regularly receive excellent reports from the Care Quality Commission, and reports are available on the CQC’s website: www.cqc.org.uk


Sheltered Housing

These are flats or bungalows, and are for Christians over the age of 60 who are basically independent and able to manage on their own, doing their own shopping, cooking and cleaning, and so on. They may use local community services such as ‘meals-on-wheels’ and ‘home helps’, or can also receive domiciliary care – that is, personal care in their home. This is arranged by the local authority with a registered domiciliary care provider. Each flat or bungalow has an emergency call system, and the person is contacted daily to ensure that all is well.

People living in sheltered housing appreciate being part of a Christian ‘neighbourhood’, and they usually like to take part in the worship services in the main home. As like-minded Christians, they often befriend residents in the home.


Very Sheltered housing

Much the same as sheltered housing, except this is in the form of flats within the same building as the main home, and meals are provided by the care home. Extra domestic services can be provided at cost, and personal care needs are met via the local authority’s domiciliary care provider.


Assisted Living

Assisted Living is where older people live independently in their own homes in a purpose-designed complex. Personal care, when needed is separately provided by a domiciliary care provider, which is usually an external agency. The costs of domiciliary care are in addition to those for the housing element, and can often be local authority-funded.


Extra care housing

ECH is similar to assisted living, except that when the number of care hours required supports it, a care team will be on site twenty four hours a day.