About Florence House

We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life

At Florence House, all rooms have en-suite toilets and wash basins, and there are bathrooms with assisted baths and a walk-in shower. All rooms are fully furnished, with aerial TV and telephone access points. We believe it is important that residents enjoy a feeling of homeliness, so each resident is encouraged to personalise their room with their own belongings.

At Florence House, dining room and lounge are on the ground floor with views out to the private garden. Our large communal spaces have views of the gardens and plenty of space for residents to join in activities and devotions, or to choose to relax and talk to friends.

The garden is accessible from the dining room and lounge. Residents can enjoy the scent of the lavender which grows in the garden, and they can choose to have their breakfast outside in the sunshine if they wish. Our residents also benefit from home baked desserts made with fruit picked in the garden. 

Our Care Quality Commission rating

Caring and highly trained staff

The Home Manager, who is registered with the Care Quality Commission, is responsible for a dedicated team of 25 staff members. Typically, Florence House has up to two carers and one senior carer on shift every day, and there are two carers on shift overnight. 

We also have a Activities Facilitator, Maintenance Officer and Catering Manager/Cook and Housekeepers who work in different parts of the home – one in the kitchen, and one carrying out cleaning throughout the home. A laundry service is also provided. Our staff ensure that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe. 

An Investor in People

Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).

Whole-person care, every day

Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Florence House we have an
active social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated
volunteers, a programme of in-house and external activities, led by the Activities Facilitator, takes place every month. Our activities include singing, flower arranging, armchair exercises, coffee mornings, crafts, and lots more. Activities take place in dedicated areas of the home, and we can take the activity to a person’s room as needed.

Bible study groups meet regularly, and we have main devotions in the lounge which are led by local ministers and staff, and we also provide support for personal devotion and prayer. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community.

We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on  every aspect of life in the home as part of our Quality Assurance system.

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Our person-centred approach to care

It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them.

Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence.

We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request.

Alongside the network of healthcare professionals, and with input from our specialist Care Leads and Catering Manager, a range of
special diets and needs are catered for. We also have regular visits from a chiropodist, and we can escort residents to appointments.

Visits from friends and family

Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement.

What others say about us

Our Team

Manager - Rebecca Oyedele

Becky joined Florence House in April 2020 after working as a Brain Injury Support Manager in London.

Psychology is a great interest of hers but caring is a passion that she couldn’t resist! Becky lives in Ramsey with her young and growing family.

She became a Christian at the age of 15 and enjoys serving the Lord through worship. Becky loves the warm and homely environment at Florence House,  where she is free to serve the Lord through helping and caring for the elderly.

Administrator  - Tony Cutler

Tony has been blessed by being able to work many years in a financial/administrative capacity for Christian organisations.  By working at Florence House, he seeks to serve his Lord Jesus by helping to care for His people and contributing to the smooth running of the home.

With a lay-preaching background, he enjoys writing and presenting short Christian devotions. He also gets satisfaction from tending and tilling the ground on his allotment, so that his wife can plant and grow delicious organic fruit and vegetables. He enjoys singing in his church choir.

Get in touch and where to find us

220 Park Road, Peterborough PE1 2UJ

Tel:       0300 303 8445

By car

Florence House is about 10 minutes from the A1 junction 17 (northbound) and via the A47 (southbound).

By train/bus

Florence House is about 1.5 miles from Peterborough train station and the bus stop is outside the home.