About Shottermill House

Shottermill House is a 31-bed residential care home in Haslemere, Surrey.

We offer residential care for the elderly, including for those who are living with dementia. We can provide  respite care to those who need it and we are able to offer care at the end of life. All our rooms are en-suite and we have nine on the ground floor with 22 on the second floor.

Around the home

At Shottermill House each room has an adjustable bed, bedside cabinet, chest of drawers, wardrobe and comfortable chair. All rooms are fully furnished, with aerial and telephone access points. We believe it is
important that residents enjoy a feeling of homeliness, so each resident is encouraged to personalise their room with their own belongings. There are additional bath and shower rooms on both floors.

The small lounge is available for relatives to meet with their loved ones privately and can even be set up as a private dining room if needed. There are tea/coffee making facilities available at all times during these visits. There is an excellent audio/visual system that has recently been installed, enabling the residents to enjoy their favourite DVDs, as well as partaking in visual quizzes. Our therapy room has also been refurbished and is used by our visiting hairdressers and chiropodists. 

We have a garden for those who live with us to enjoy the sunshine, help with a little gardening, or share with
visiting family and friends. Both the home and the garden are accessible by wheelchair, and a passenger lift is available.

We have a call system with call points installed in each room and throughout the building for both general and emergency use.

Our Care Quality Commission rating

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Caring and highly trained staff

The Care Manager, who is registered by the Care Quality Commission, and Business Manager are responsible for the dedicated team of over 30 staff members.

Typically, Shottermill House has up to five carers and a Care Team Leader on shift every day. There are three carers on shift overnight.
We also have two Activities Coordinators, a Maintenance Officer and a Catering Manager and kitchen assistant, and housekeepers who work in different parts of the home – one in the kitchen, a team of three carrying out cleaning throughout the home and one person providing a laundry service. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.

An Investor in People

Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).

Whole-person care, every day

Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Shottermill House we have
an active social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated
volunteers, a programme of in-house and external activities, led by the Activities Co-ordinator, takes place every month. Our activities include singing, flower arranging, armchair exercises, coffee mornings, crafts, and lots more. Most of our activities take place in the main lounge, with the smaller lounge used for other activities or quiet time.

Bible study groups meet regularly, and we have main devotions in the lounge which are led by local ministers and staff, and we also provide support for personal devotion and prayer. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community.

We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system.

Our person-centred approach to care

Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and
create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence.

We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request.

Alongside the network of healthcare professionals, and with input from our specialist Care Leads and Catering Manager, a range of special diets and needs are catered for. We also have regular visits from a chiropodist, and we can escort residents to appointments.

What others say about us

Our Managers

Care Manager – Babi Dixon

Born in Nigeria, Yewande (known as Babi) came to the UK at the age of 16 to study for her A-levels. She went on to train as a psychiatric nurse and has worked with people of all ages in a variety of settings, including Life Works (now part of the Priory Group). She has managed a number of care homes for older people in the Berkshire and Surrey area. Babi has been a Christian from a young age, inspired by the example of her mother who knew the Bible inside and out and whose door was always open to the poor and needy in the community.

When not at work, Babi has her hands full looking after three dogs, going for walks in the local woods.  

Business Manager – Mike Beere

Mike is an experienced Project Manager/Administrator, with over 25 years’ experience of leading teams and delivering projects, especially in the Charity sector, but most recently with an offshoot of the NHS. He holds a management qualification with the Institute of Leadership and Management and also a Level 4 PTTLS teaching qualification. He was previously the Director of the Manchester City Mission.

Mike has a heart for people in later life and recently helped administer a project in the South West called Transform Ageing - a pioneering programme taking a community and design led approach to improve people’s experience of ageing.

Where to find us and get in touch

Shottermill House, Liphook Road, Haslemere Surrey GU27 1NX

Tel:       0300 303 1475

How to find us:

By Car

Shottermill House is approximately a 5 minute drive from the A3 junction at the Hindhead Tunnel.

By Train/Bus

Shottermill House is about a 20 minute walk or short taxi ride from Haslemere train station and the number 59 bus passes the front door.

Governance Information

In order to reduce the charities' governance and administration costs, on 21st December 2016 we re-registered our care homes with CQC under the name of Pilgrims' Friend Society Previously this home was registered under the name of Pilgrim Homes. None of our staff, management or ways of working in the home changed as a result.

The results of the most recent inspection by CQC under the old registration of Pilgrim Homes can be seen by clicking on the CQC link and looking at the “old profile”.