Fulfilled living in later life
Pilgrims Friend Emmaus House Values

Rooted in our Christian faith, at Pilgrims’ Friend Society we help older people live fulfilled lives in later life.

As well as providing secure comfortable homes and professional care for older people, we encourage and support them during their later years, helping them to contribute to the world around them and enjoy a fulfilling life.

At the heart of what we do are our values – what we think is important about the way we face the world, the actions we take and the work that we do.

This shared set of values that we have developed together will shape the culture of the organisation as we work hard across so many different locations. Whether in a care home, a housing scheme, or elsewhere these values will help guide the way we connect with people, the way we respond to those in our care, and the way we plan for the future.

These four values – compassion, community, transparency, and excellence – will help us continue deliver wonderful care and support for older people in the later years of their lives. I look forward to seeing how a culture built on these four things will help each one of us and those we care for flourish.

- Stephen Hammersley, Chief Executive, Pilgrims' Friend Society

Pilgrims Friend Stephen Hammersley resized Portrait


Compassion is at the heart of how we interact with people.

We offer loving care through relationships based on empathy respect and dignity. We get alongside people and show grace to those who are struggling and do what we can to ease people’s burdens. We find new ways to care well for older people.


Being honest and open is crucial to doing good work.

We are honest, open about challenges and looking for solutions. We listen respectfully to each other and when we disagree, we do so without conflict, and we use mistakes as opportunities to learn and grow.


Community is central to human flourishing.

We are a community of people who share life together, celebrating victories and supporting each other during challenging times. We share what we do and our vision for the future with others in the wider community.


We strive for excellence in our work.

We strive for excellence, making sure that we go above and beyond in our work. We do go the extra mile to do things as well as we possibly can. We steward our resources carefully, and take opportunities to get better at the work we do.

You can download our Values booklet here:

Download Values Booklet

Find out more about our work

Pilgrims Friend Shottermill House 2023 22


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