About Framland

Framland is a 21-bed residential care home in Wantage, Oxfordshire. We offer residential care for the elderly,
including for those who are living with dementia and those with learning disabilities. We can provide respite care to those who need it and we are able to offer care at the end of life.

Framland has nine rooms with en-suite bathrooms, one walk-in shower room and one assisted bathroom. All rooms are fully furnished, with aerial and satellite TV and telephone access points. We believe it is important that residents enjoy a feeling of homeliness, so each resident is encouraged to personalise their room with their
own belongings.

The spacious lounge/dining room is on the ground floor, and there are three other small sitting rooms. There is an assisted bathroom and one walk-in shower room. The garden has a woodland path, which has been designed for texture, smell and visual stimulation. A passenger lift is available to provide access to the first floor.

There are garden tables to sit out at and lots of shade, including arbors and an awning. The people living here are encouraged to take a daily walk around the circular pathway. The garden is large and secure and this enables us to keep the people living here safe. We have lots of outdoor activities ranging from hoopla to having afternoon teas.

Our Care Quality Commission rating

Caring and highly trained staff

The Care Manager, who is registered by the Care Quality Commission, is responsible for the dedicated team of over 40 staff members.

Typically, Framland has up to five carers and one senior carer on shift every day, alongside a Hummingbird. Hummingbirds support those living with dementia by offering company and support, often reading with the residents, singing with them and praying with them. There are two carers on shift overnight, and up to five at weekends with two overnight.

We also have a Maintenance Officer and Catering Manager/Cook and Housekeepers who work in different parts of the home – one in the kitchen, a team of two carrying out cleaning throughout the home. Our night staff provide a laundry so that the team can ensure that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.

We are supported by a central team consisting of Operations, Property Services, Finance, Marketing and Communications, and Human Resources. 

An Investor in People

Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).

Our own unique training programme, The Way We Care, is attended by all staff working at Framland and focuses on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia – seeing the person, not the disease, is the biggest priority of The Way We Care.

Whole person care in a family atmosphere

Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Framland we have an active
social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated volunteers, a
programme of in-house and external activities takes place every 3 months. Our activities include singing, flower arranging, armchair
exercises, coffee mornings, crafts, and lots more. We have smaller lounges where various activities take place, and we can take the activity to a person’s room as needed.

We have main devotions in the lounge which are led by local ministers and staff, and we also provide support for personal devotion and
prayer including a thought for the day from Monday to Friday, and services on Wednesday and Sunday afternoons. We have a regular
prayer meeting once a week where people can pray for each other. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community.

We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system.

Visit our Facebook page to see what's been going on at Framland recently.

Our person-centred approach to care

It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them.

Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs.

The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence.

We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request.

Alongside the network of healthcare professionals, and with input from our specialist Care Leads and Catering Manager, a range of
special diets and needs are catered for. We also have regular visits from a chiropodist, and we can escort residents to appointments.
Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement. We have a coach house next door to the home which is used for sheltered accommodation.

What others say about Framland

Our team

Manager - Beth Kneale

Beth is a committed Christian who has been in the caring profession for over 30 years, and had a long association with Framland before becoming manager.    

One of six children, Beth was born in Devon, famous for its countryside and beaches. Beth moved to the Wantage area in the early 1980s and can see, in hindsight, how the Lord led her to "Framland". Beth is married to Graham and has 3 children of her own, and grandchild too.  When she's not rushed off her feet running the care home, she likes to play the piano and guitar and sings in her local church choir

Administrator (Part time) - Rosie Hayden

Rosie has had a long involvement with Pilgrim Homes, starting with fundraising for this local home in her teens and later as treasurer on the auxiliary.  She worked for 15 years in a bank followed by a number of different self-employed jobs as her children were growing up, including child-minding and book-keeping. All of this time she has been active in local Christian churches and many times through the events of life she has felt God’s love and grace.

She was very blessed and grateful to God to see an administration job become available at Framland, just as she was ready to venture back into employment. Rosie considers it a great privilege working at Framland, helping to provide a lovely Christian environment for those who have made Framland their home.

Administrator - Miriam Fisher

Miriam became a committed Christian as a teenager and has subsequently served her local church, including working as an administrator for a church in Cardiff.

Since moving into the area she has supported the work of Framland and attended their special events, including playing the cello for their Christmas services and at the annual garden party. She feels that God led her to the role at Framland at just the right time, and looks forward to helping to provide a caring and compassionate home for the elderly Christians here.


Address & Location

Framland, Naldertown, Wantage  OX12 9DL

Tel:       0300 303 1470

How to find us:

By car

Wantage is about a 15 minute drive from the A34.  For sat-nav, please use OX12 9EB

By train/bus

Framland is about a 25 minute taxi ride from Didcot station and a 5 minute taxi ride from the bus stop.