Finborough Court, Great Finborough, Suffolk About Finborough Court Finborough Court is a 32-bed residential care home in Great Finborough, near Stowmarket. We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life. Our rooms are available on two floors, the ground floor and the lower ground floor. All rooms have been recently refurbished with en-suite toilets and basins, with a mixture of assisted baths and open plan shower wet rooms also available for use. All rooms are fully furnished, with aerial and satellite TV and telephone access points. We believe it is important that residents enjoy a feeling of homeliness, so each resident is encouraged to personalise their room with their own belongings. At Finborough Court, we have a designated hair studio, a large main communal lounge, and a separate smaller lounge and sensory room with breath-taking countryside views. The sensory room has a wonderful starlite ceiling to assist with unwinding after a busy day whilst enjoying a relaxing night-time drink and listening to favourite music. We have a garden for those who live with us to enjoy the sunshine, help with a little gardening, or share with visiting family and friends. The main garden that is accessible from the lounge dining room has been specifically designed and planted with scent and texture in mind to create interest throughout the year so everyone can get a really fulfilling experience whatever their tastes are including planting sessional soft fruit such as strawberries. Both the home and the garden are accessible by wheelchair, and a passenger lift is available. We have a call system with call points installed in each room and throughout the building for both general and emergency use. Caring and highly-trained staff The Business Manager and Care Manager, who is registered by the Care Quality Commission, are responsible for the dedicated team of over 75 staff members. Typically, Finborough Court has up to seven carers and one senior carer on shift every day, alongside a Hummingbird. Hummingbirds support those living with dementia by offering company and support, often reading with the residents, singing with them and praying with them. There are three carers on shift overnight. We also have a Social Activities Coordinator, Maintenance Officer and Catering Manager/Cook and Housekeepers who work in different parts of the home – one in the kitchen, a team of three carrying out cleaning throughout the home and one person providing a laundry service. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe. We are supported by a central team consisting of Operations, Property Services, Finance, Marketing and Communications, and Human Resources Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA). Our own unique training programme, The Way We Care, is attended by all staff working at Finborough Court and focuses on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia – seeing the person, not the disease, is the biggest priority of The Way We Care. Whole person care in a family atmosphere Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Finborough Court we have an active social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated volunteers, a programme of in-house and external activities, led by the Social Activities Co-ordinator, takes place every month. Our activities include singing, flower arranging, armchair exercises, coffee mornings, crafts, and lots more. We have smaller lounges with various activities in as well as taking the activity to the person’s room as needed. Bible study groups meet regularly, and we have main devotions in the lounge which are led by local ministers and staff, as well as providing support for personal devotion and prayer. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community. We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system. Visit our Facebook page to see what's been going on at Finborough Court recently. Our person-centred approach to care It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them. Once someone has moved in a senior member of the care team will discuss their needs with them (and/or their advocate) and create anindividually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, emotional, spiritual and cultural needs. The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the residents’ current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence. We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request. Alongside the network of healthcare professionals, and with input from our specialistcare leads and catering manager, a range of special diets and needs are catered for. We also have regular visits from a chiropodist, and we can escort residents to appointments. Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement. We also have a guest room within our housing scheme which is just next door which is available for bed and breakfast at a very reasonable cost. Independent living housing scheme Next to Finborough Court we also have a separate retirement housing scheme with 16 flats and 12 bungalows available, all suitable for couples as well as single occupancy. There is also a three bedroom house available for rent. Those who live in our bungalows are encouraged to share in fellowship with the residents from the care home next door by joining them for devotions, services and prayers. Joining our team of volunteers, occupants from the flats and bungalows regularly join in with activities in the care home such as craft classes, playing board games and much more. They also regularly help with organising events in the home. Accommodation 16 retirement apartments 12 retirement bungalows One three bedroom house Other facilities Suitable for couples Wheelchair access Communal dining room Communal lounge Our Managers Registered Care Manager - Rachel Fishburne Rachel has been registered by the Care Quality Commission as qualified, competent and experienced for the task of managing the home. She has been at Finborough Court for 21 years and has experienced working in all the roles in the home, initially serving as a Care Nurse Manager, now a Registered Care Manager. She is responsible for all care staff who, in turn, report to the senior in charge of their shift. Business Manager - Jonathan Dorrington Jonathan joined Pilgrims’ Friend Society as Business Manager in 2019 having worked in a variety of roles in the Facilities Management industry, more recently as a Business Development Manager working with Cleaning, Catering and Security contracts as well as multi-service contracts for businesses and local authorities. He is a committed Christian, and is part of a church plant in Ipswich. Jonathan has a passion for high standards combined with a hands-on and people centred approach. Having enjoyed a career in commercial environments, he believes that it is his calling to put his practical business knowledge and skills at work in a Christian environment, more specifically now ensuring our residents continue to live in a safe, caring, loving and spiritual home. One of Jonathan’s favourite verses of scripture is: Isaiah 40:31 “But those who trust in the Lord will find new strength. They will soar high on wings like eagles. They will run and not grow weary. They will walk and not faint.” Housing Manager - Sylvia Humm Sylvia worked managing sheltered and independent housing schemes for the last twenty years in Essex. After retiring to Suffolk in 2014 she joined Finborough Court as a carer in 2015 and then took on the role of Housing Manager in 2017. Sylvia has been a Christian for as long as she can remember and plays a active part in her local church as a steward, worship leader and pastoral leader. She has been married to Bill for 49 years and we has three sons, all married, and eight grandchildren. She loves being involved in the life of the Christian family at Finborough Court. Get in touch and where to find us Finborough Court, Pilgrim's Way, Great Finborough Stowmarket, Suffolk IP14 3AY Tel: 0300 303 1450 Email: [email protected] By car Great Finborough is about three miles from the A14 from Stowmarket. By train/bus Finborough Court is a three mile taxi ride from Stowmarket train station. Governance Information In order to reduce the charities' governance and administration costs, on 21st December 2016 we re-registered our care homes with CQC under the name of Pilgrims' Friend Society. Previously this home was registered under the name of Pilgrim Homes. None of our staff, management or ways of working in the home changed as a result. The results of the most recent inspection by CQC under the old registration of Pilgrim Homes can be seen by clicking on the CQC link and looking at the “old profile”.