Residential and respite care
For those sympathetic to the Christian faith
About Emmaus House in Whitehaven, Cumbria
Emmaus House is a 26-bed residential care home in Whitehaven, Cumbria. We offer residential care for older people, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life.
At Emmaus House, all the rooms are fully furnished, with aerial TV, and telephones. Our rooms are available on the ground floor and first floor, and each has an en-suite basin and toilet. There is WiFi across the home and residents are welcome to bring their own devices if they wish. On the ground floor we have a main lounge and dining room area where services, events, and activities take place. Off the dining room is a small conservatory with access to the garden areas. On the first floor we have two smaller lounges and a hairdressing salon with a hairdresser visiting once a week.
Our person-centred approach to care
It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them.
Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence.
We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request. Alongside the network of healthcare professionals, and with input from our Care Leads and Cooks, a range of special diets and needs are catered for. We also have regular visits from a chiropodist and a hairdresser, and we can support residents to appointments. Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement.
24 hour care
Home cooked meals
Hymns and songs
Snacks and drinks
Caring and highly trained staff
The Care Manager, who is registered by the Care Quality Commission, is responsible for the dedicated team of over 40 staff members.
We currently have 8 senior care staff who run each shift, order and administer prescribed medication including controlled drugs, write and update care plans, liaise with GPs and community nurses, communicate with next of kin regarding the care and wellbeing of those who live here. They are ably supported and assisted by care assistants and bank carers. We have five on the early shift, four on the late shift, and three on the overnight shift.
We also have an Activities Co-ordinator, Maintenance Officer and Cooks and Housekeepers who work across the home. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.
We are supported by a central team consisting of Operations, Property Services, Finance, Marketing and Communications, and Human Resources. Pilgrims’ Friend Society puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).
Whole person care in a family atmosphere
Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Emmaus House we have an active social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated volunteers, a programme of in-house and external activities, led by the Activities Co-ordinator, takes place every month. Our activities include singing, baking, games, quizzes, and lots more. We have a smaller lounge where various activities take place, and we can take the activity to a person’s room as needed.
We have devotions in the lounge each week which are led by local ministers, volunteers and staff, as well as a Sunday afternoon devotional led by local church volunteers. We also provide support for personal devotion and prayer, and trips out, as well as involving local schools in craft activities, life histories and singing. This keeps those who live with us in touch with their local community.
We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system.
Latest Inspection Rating
Emmaus House, Whitehaven became part of Pilgrims' Friend Society in October 2023.
The last CQC inspection was in July 2023 and focused on the areas of Safe and Well-led. The home is rated Good in the areas of Effective, Caring and Responsive, and Requires Improvement in the areas of Safe and Well-led.
Work to improve our rating
Overall the rating was Requires Improvement. Our team are working hard to put regular audits in place and we look forward to introducing the Pilgrims’ Friend Society bespoke approach to care, The Way We Care, in due course.
Registered Care Manager, Emmaus House Whitehaven
How to find us
Follow the A595 towards Whitehaven and then follow the signs to Moresby Parks
Train to Whitehaven station, and then take a taxi to Emmaus House. (There is no bus service to the village.)