Luff House, Walton-on-the-Naze, Essex About Luff House Luff House is a 28-bed residential care home in Walton-on-the-Naze, Essex. We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life. Our rooms are available ontwo floors, the ground floor and the first floor. At Luff House, all rooms have en-suite toilets and basins, with a mixture of assisted baths and an open-plan shower wet room also available for use. All rooms are fully furnished, with aerial TV and telephone access points. We believe it is important that residents enjoy a feeling of homeliness, so each resident is encouraged to personalise their room with their own belongings. At Luff House we have lounges and dining rooms on both the ground and first floor, which can be accessed by the passenger lift. There is a pleasant garden with patio, accessible by both foot and wheelchair from the lounge room and a further garden at the rear of the home. Residents and families can meet in any of our lounges and there is also a quiet lounge for privacy if required. This lounge opens up to the patio area and summer house and can be enjoyed by all. Two of the lounges have facilities for visitors to make drinks if they wish. We have a fully equipped hair salon and a hairdresser who visits once a week. We have a call system with call points installed in each room and throughout the building for both general and emergency use. Caring and highly trained staff The Care Manager, who is registered by the Care Quality Commission, and Business Manager are responsible for the dedicated team of over 75 staff members. Typically, Luff House has up to five carers and one senior carer on shift every day, alongside a Hummingbird. Hummingbirds support those living with dementia by offering company and support, often reading with the residents, singing with them and praying with them. There are three carers on shift overnight. We also have a Social Activities Coordinator, Maintenance Officer and Catering Manager/Cook and three housekeepers who work in different parts of the home cleaning and providing a laundry service. This team ensures that the home is always clean and well-presented and that those who live with us have a well-launderedwardrobe. Investors in People Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA). Our own unique training programme, The Way We Care, is attended by all staff working at Luff House and focuses on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia – seeing the person, not the disease, is the biggest priority of The Way We Care. Whole person care, every day Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Luff House we have an activesocial life in which residents can take part or follow their own pursuits. Activities, crafts and devotions Planned together with residents and our dedicated volunteers, a programme of in-house and external activities, led by the Social Activities Co-ordinator, takes place every month. Our activities include singing, flower arranging, armchair exercises, coffee mornings, crafts, and lots more. We have smaller lounges where various activities take place, and we can take the activity to a person’s room as needed. Bible study groups meet regularly, and we have main devotions in the lounge which are led by local ministers and staff, and we also provide support for personal devotion and prayer. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community. We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system. Visit our Facebook page to see what's been going on Luff House recently. Our person-centred approach to care It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them. Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence. We support those who live with us to remain as independent as possible but our care team also provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team, we will aim to meet this request. Alongside the network of healthcare professionals, and with input from our specialist Care Leads and Catering Manager, a range ofspecial diets and needs are catered for. We also have regular visits from a chiropodist, and we can escort residents to appointments. Visits from friends and family Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement. A guest bungalow is available for visitors with two single beds, a wet room, a fridge and microwave. A small fee is charged for the use of this facility. What others say about Luff House Our team Business Manager - Sharon Rowley Sharon has worked faithfully at Luff House for over 20 years. Alongside the Interim Registered Care Manager, Benhilda Shambare, she leads a dedicated team who offer professional care, and strive to deliver the highest quality and standards of service for all residents, whether in care or our retirement housing. Contact and where to find us Luff House, Luff Way, Walton-on-the-Naze Essex CO14 8SW Tel: 0300 303 1495 Email: [email protected] By car Walton-on-the-Naze is about 20 minutes from the A12 junction 29 By train/bus Luff House is less than a mile from Frinton train station and the bus stop is across the road.