Residential and respite care
For those sympathetic to the Christian faith
About Milward House in Tunbridge Wells, Kent
Milward House is a 25-bed residential care home in Tunbridge Wells, Kent.
We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life. Our rooms are available on three floors - the ground floor, and the first and second floors.
At Milward House, all the rooms are fully furnished, with aerial TV, and telephones and telephone points can be installed if requested. There is WiFi across the home and residents are welcome to bring their own devices if they wish.
At Milward House we have a newly refurbished lounge where residents can take part in activities, and plenty of outdoor space to enjoy good weather.
Those living at Milward House are able to use the main lounge which has plenty of choice of seating. There is a ‘hobby room’ attached to the main lounge which can be used by individuals or groups to pursue their interests, or explore new ones! We have two gardens, a patio accessed by French doors from the lounge and a larger grassed garden which is accessed from the dining room. We have installed a lift to the larger garden to ensure it is accessible to everybody, regardless of mobility.
Want to find out more? Please fill in the Request a call back form and one of our team will be in touch. You can also submit your details to download a brochure.
24 hour care
Home cooked meals
Hymns and songs
Snacks and drinks
Caring and highly trained staff
The Home Manager, who is registered by the Care Quality Commission, is responsible for the dedicated team of up to 50 staff members.
Milward House has up to four care assistants and one senior carer on shift every day, alongside a Hummingbird. Hummingbirds support those living with dementia by offering company and support, often reading with the residents, singing with them and praying with them. There are two carers on shift overnight.
We also have an Activities & Community Events (ACE) Facilitator, Maintenance Officer and Catering Manager/Cook and a Housekeeper who works across the home. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.
To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).
The Way We Care at Milward House
At Pilgrims’ Friend Society, our approach to care, The Way We Care, underpins life in our homes, helping us to create communities where older people can flourish.
At the heart of The Way We Care is our commitment to making sure we know each person really well so we can care for them in the way that’s best for them. When someone comes to live at Milward House, a senior member of the care team will discuss their needs with them and create an individual Care Plan which covers everything from their history to their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. We call those who live with us ‘family members’ reflecting our commitment to creating places where those who choose to live with us feel truly at home.
We support those who live with us to remain as independent as possible but our care team provide support with activities such as bathing, dressing and mealtimes for those who need it. We focus on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia.
As part of The Way We Care, we build communities where those who live with us can enjoy an active spiritual and social life. Bible study groups meet regularly, and we have main devotions in the lounge which are led by local ministers and staff. We also provide support for personal devotion and prayer. We have a regular prayer meeting once a week where people can pray for each other.
Our Activities & Community Engagement (ACE) Facilitator oversees activities, planned together with our family members. Activities include singing, flower arranging, armchair exercises, coffee mornings and crafts. These are supported by a team of volunteers. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community.
We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system.
Visit our Facebook page to find out what's been going on at Milward House recently.
Care Manager, Milward House
Sarah started out in retail but moved into care, firstly in Yeovil Hospital and then in residential care where she continued to learn and gained a level 3 in Social Care. Since then, Sarah has not looked back and continued to build a career, acquiring a vast array of knowledge, skills and experience.
Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around the finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.
He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.
Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.
As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical wellbeing. This includes managing a team of volunteers who support activities.
Susan shared a little bit more about her background and passion for this role in an interview with us. Read it here
How to find us
Milward House is about a 10 minute drive from the A21.
Milward House is a 10 minute walk or short taxi ride from Tunbridge Wells train station and bus stop.
Life at Milward House
Our family members share fond memories
As part of The Pilgrimage, Sid Martin cycled over 60 miles from Milward House in Tunbridge Wells, where he is Business Manager, to Shottermill House in Haslemere, raising over £1,000
At Pilgrims’ Friend Society we see the enormous impact volunteers have for our family members. We’d encourage you and your congregation to build links to a care home near you