Residential and respite care
For practising Christians
About Milward House
Milward House is a 25-bed residential care home in Tunbridge Wells, Kent.
We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life. Our rooms are available on three floors - the ground floor, and the first and second floors.
At Milward House, all the rooms are fully furnished, with aerial TV, and telephones and telephone points can be installed if requested. There is WiFi across the home and residents are welcome to bring their own devices if they wish.
At Milward House we have a newly refurbished lounge where residents can take part in activities, and plenty of outdoor space to enjoy good weather.
Those living at Milward House are able to use the main lounge which has plenty of choice of seating. There is a ‘hobby room’ attached to the main lounge which can be used by individuals or groups to pursue their interests, or explore new ones! We have two gardens, a patio accessed by French doors from the lounge and a larger grassed garden which is accessed from the dining room. We have installed a lift to the larger garden to ensure it is accessible to everybody, regardless of mobility.
Caring and highly trained staff
The Home Manager, who is registered by the Care Quality Commission, is responsible for the dedicated team of up to 50 staff members.
Milward House has up to four care assistants and one senior carer on shift every day, alongside a Hummingbird. Hummingbirds support those living with dementia by offering company and support, often reading with the residents, singing with them and praying with them. There are two carers on shift overnight.
We also have an Activities Facilitator, Maintenance Officer and Catering Manager/Cook and a Housekeeper who works across the home. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.
An Investor in People
Pilgrims’ Friend Society is an ‘Investor in People’, having achieved the Silver Award, and puts in place excellent staff training including from Altura, a Centre of Excellence with a suite of training courses covering a wide range of topics. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).
Our own unique training programme, The Way We Care, is attended by all staff working at Milward House and focuses on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia – seeing the person, not the disease, is the biggest priority of The Way We Care.
24 hour care
Home cooked meals
Hymns and songs
Snacks and drinks
Whole person care every day
Our concern is for the welfare of the whole person – emotional, physical, mental, social, and spiritual. At Milward House we have an active social life in which residents can take part or follow their own pursuits. Planned together with residents and our dedicated volunteers, a programme of in-house and external activities, led by the Activities Facilitator, takes place every month. Our activities include singing, flower arranging, armchair exercises, coffee mornings, crafts, and lots more. We have smaller lounges where various activities take place, and we can take the activity to a person’s room as needed.
Groups meet regularly to read the Bible together, and we have main devotions in the lounge which are led by local ministers and staff, and we also provide support for personal devotion and prayer. Trips out, as well as involving local schools in craft activities, life histories and singing keeps those who live with us in touch with their local community.
We meet regularly with those who live with us to talk about the activities and social life of the home, and their views are sought on every aspect of life in the home as part of our Quality Assurance system.
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Our Vision of Care
We believe that care is something that we do together, creating space and opportunity for a peaceful but stimulating life in the safety and security of a Christian community.
Our person-centred approach to care
It is important to us that those who live with us lead fulfilled lives through the excellent care and services we provide. Therefore, before someone comes to live with us, we meet with them to complete a full and comprehensive care needs assessment to identify what the individual care needs, interests and choices are, and to ensure we are able to meet them.
Once someone has moved in, a senior member of the care team will discuss their needs with them (and/or their advocate) and create an individually tailored electronic Care Plan which is easy to understand and covers everything relating to their personal care, including their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs.
The Care Plan is regularly reviewed by the senior care staff, together with the resident (and/or their advocate), to discuss any changes needed and to make sure all the resident’s current needs are being met. We want those living with us to be involved in decisions and be able to discuss their affairs, alongside their relative or representative, knowing that information is kept strictly in confidence.
We support those who live with us to remain as independent as possible but our care team also
provide support with activities such as bathing, dressing and mealtimes for those who need it. Residents can specify male or female care staff and, depending on the gender mix of the team,
we will aim to meet this request.
Alongside the network of healthcare professionals, and with input from our specialist Care Leads and Catering Manager, a range of special diets and needs are catered for. We also have regular visits from a chiropodist, and we can arrange for an escort to take residents to appointments.
Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement. We also have a guest room within our housing scheme which is just next door which is available for bed and breakfast at a very reasonable cost.
Annabelle joined Milward House in late 2019. She has enjoyed leading care teams for the past five years. Prior to this, she held various roles across the ‘people’ sector including supporting adults with learning disabilities, survivors of domestic abuse, women with enduring mental health issues, asylum seekers and refugees. As a mature student, she returned to university to complete a qualification in social work.
She believes she has always been a Christian having grown up ‘chatting’ with God. As an adult, she feels she has truly committed to Christ, placing faith at the centre of everything she does. She enjoys
serving at her local church and is delighted to return to working for a Christian organisation. She lives with her teenage daughter and enjoys spending the weekend kayaking and walking in the local country park.
How to find us
Milward House is about a 10 minute drive from the A21.
Milward House is a 10 minute walk or short taxi ride from Tunbridge Wells train station and bus stop.
Volunteers play a vital role in supporting the life of our homes. Come and be a friendly face that brightens someone's day.
Our work is made possible through the faithful prayers of our supporters. Find out how you can pray for us.
Help older people to flourish in their later lives through care and support in our homes and housing schemes.