Information about living in our care homes Find more information about living in our care homes including a sample Residential Care Agreement, our Complaints Procedure and our Contents Insurance. Residential Care Agreement View and download a sample version of our Residential Care Agreement. Sample Residential Care Agreement Respite Care Agreement View and download a sample version of our Respite Care Agreement Sample Respite Care Agreement Complaints Procedure View and download our Residents Complaints Procedure Residents Complaints Procedure Contents Insurance Policy View and download a copy of our Contents Insurance Policy Contents Insurance Policy