Eligibility Criteria

  • Residential Care
  • Dementia Care
  • Retirement Living
  • Retirement Living Plus
  • Respite Care


Residents will be over 60 years of age for retirement living and over 65 years of age for residential care. 

Residents will be in active agreement with our Protestant Christian ethos and have a personal testimony consistent with our basis of faith.

Introducing Milward House

Enjoying a south facing aspect and lovely views from the front, Milward House provides residential care (including dementia care) in 28 rooms. The home also includes a purpose-built block of seventeen flats, built on three floors, each having a small entrance hall, bed-sitting room, kitchenette and toilet.   There are several bathrooms with assisted baths and a walk-in shower.

We have one large lounge and two smaller lounges. The main lounge and dining room are both located on the ground floor. The lounge gives access to a pleasant patio area which is wheelchair accessible and a popular sun trap with our residents, and the dining room looks out to the mature, enclosed gardens. A further, separate sitting room and a hobbies room are also located on the ground floor.

A guest room is available for relatives and friends by prior arrangement

In keeping with our Christian ethos, there are morning devotions Monday – Friday, Sunday services, a monthly communion service and monthly Residents prayer meeting. There are a number of churches of various denominations within easy reach of the home. A team of ‘Friends’ of the home support and befriend our residents by coming to see them on a regular basis. In addition, residents benefit from the involvement in the life of the home from like-minded Christians living in the Retirement Living housing units on site.

We enjoy showing visitors around the home, but request that if this is the purpose of your visit you call us first to arrange a suitable time. This allows us to allocate a member of staff to answer your questions. Relatives and friends are welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.  


  • 25 Residential Care rooms
  • 17 Retirement flats

Other facilities

  • Enclosed Garden
  • Lift
  • 1 large lounge and 2 smaller lounges

Further Information

Milward House is about half a mile from Tunbridge Wells' town centre.

Online Tour

Take a brief tour of Milward House by clicking on the video below.


Manager - Ruth Meltz

A committed Christian, Ruth was born in Gloucester but grew up in Bristol where she became acquainted with PFS, first through visiting her Grandma in the Chippenham PFS Home and later also with her parents became visitors to the Bristol Home. Ruth continued her association with PFS throughout her young life - from volunteering to sit and talk to residents, helping with domestic/coffee duties on a Saturday to becoming a carer during college breaks. After moving away and qualifying as a Nurse/District Nurse, Ruth returned to PFS first as Care/ Nurse Manager at the Brighton Home and now Manager at Milward.

Ruth grew up in a Christian family and says her faith has always been important to her, as well as a rock in her life. Describing her time at PFS, Ruth says: “…to be able to express my faith through being part of PFS’ family is a privilege and blessing but also often a challenge!  It has also enabled me to meet and share part of their lives with many gracious and Godly residents, as well as lovely families, friends and supporters.”

Care Manager - Julie Wickens

Julie was born in Ashford and has always lived in Kent.  She is a member of Pembury Baptist Church and has been since the 1980’s when she became a Christian.

Julie trained locally as a nurse from 1981-1984 and in 1987 after having her first child she took a job working one night a week for 6 months at what was then the Kirkman Home (now Milward House) and she has worked for PFS ever since!  In that time Julie has seen many changes both at Milward House and throughout the society, as well as changes to attitudes to care and vast increases in legislation, but through it all Julie says she is grateful that we have an unchanging God.

Administrator - Andy Burgess

Andy Burgess has been the administrator at Milward House for many years and is a member of Pantiles Baptist Church in Tunbridge Wells.

Andy has lived all his life in Tunbridge Wells and previously worked for a local Life Assurance Company until he was made redundant.  Married with two daughters, Andy enjoys Church and family life and spends a lot of time enjoying the local attractions such as Eastbourne, Rye and the Ashdown Forest.  But the most important thing in Andy’s life is knowing that the Lord Jesus his Saviour is with him and that here at Milward House is where He wants him to be – at least for now!

Contact & Location 

6 Madeira Park, Tunbridge Wells TN2 5SZ

Tel: 0300 303 1460

How to find us:

By Car

Milward House is about a 10 minute drive from the A21.

By Train/Bus

Milward House is a 10 minute walk or short taxi ride from Tunbridge Wells train station and bus stop.

Governance Information

In order to reduce the charities' governance and administration costs, on 21st December 2016 we re-registered our care homes with CQC under the name of Pilgrims' Friend Society.  Previously this home was registered under the name of Pilgrim Homes. None of our staff, management or ways of working in the home changed as a result.

The results of the most recent inspection by CQC under the old registration of Pilgrim Homes can be seen by clicking on the CQC link and looking at the “old profile”.